Common questions

The bits that come up on every call.

Getting started

How long does it take to launch a new site?+

Two weeks from signing up to going live. Most of that is gathering content; the build itself is fast.

Can I bring my domain?+

Yes. We move your DNS over for you with no downtime, or buy you a new one if you'd prefer.

What do you need from me?+

Logo (or we'll work from your existing site), a few photos, fee schedule, staff bios, opening hours and a few sentences on your EYFS approach.

What if my brand needs a refresh first?+

We can use what you have today, and propose a light refresh on a Premium plan. Full rebrands are a separate, optional engagement we can scope.

Pricing & contracts

Are there long contracts?+

No. You pay monthly. You can cancel any time at the end of your billing period, and we'll give you your content and policies in friendly, open formats.

Is there a setup fee?+

Yes. A one-off £399 covers brand onboarding, content migration and the initial site build. It's waived for the early-customer cohort and for annual prepay.

Do you do free trials?+

We do a 60-day money-back trial. If we haven't earned our keep in two months, we refund you in full. No drama.

Why GoCardless instead of cards?+

Direct Debit is cheaper for everyone (lower fees, fewer failed payments) and makes B2B subscriptions tidier. We accept cards via Stripe on request.

Service & support

What's the 24-hour update SLA, exactly?+

Submit an update request via the portal before close of play, we'll have it live by this time tomorrow. Premium plans get 8 hours.

What can I ask for?+

Copy changes, photo swaps, new staff bios, fee updates, term-date changes, new pages, gallery additions. We push back gently on anything that would slow your site down.

What if you go on holiday?+

We have cover. Your portal SLA timer always reflects business hours, and there's an out-of-hours emergency number for any 'site down' scenario.

Compliance & accessibility

Are the policies actually compliant?+

They're reviewed annually by a qualified safeguarding consultant on retainer. They're aligned to KCSIE, the SEND Code of Practice, EYFS and the Equality Act 2010. They're not a substitute for your DSL doing their job, but they're a strong baseline.

Are the sites accessible?+

Yes. WCAG 2.2 AA across the board. We run axe-core in CI and do an annual accessibility audit on every site.

What about UK GDPR?+

We're ICO-registered and a Data Processor for any parent data on your site. Every customer gets a signed Data Processing Agreement.

Couldn't find your answer?

Email hello@cubandcode.co.uk. We get back to every message within one working day.